POWERwareARM
Enhanced Customer Visit Management

Make the first point of service obvious and easy, to ensure more relaxed customers who are more willing to wait

POWERwareARM

A single platform for managing Customers, Agents, Counters and Branches!

Appointment Booking Module

Customer can book an appointment via Mobile
or Web at a branch of his choice for a specific
service at a time which is convenient to him

Token Generator Module

Walk-in customer takes a token upon arrival –
selecting the relevant service option from a
list of available services

Token on Mobile App

powerARM on Mobile with customer convenience focused features like appointment booking and service/branch selection based on wait times. Can be integrated in Mobile Banking App

Counter Display Unit Module

Displays counter number and other information, i.e. service(s) available on the particular counter

Brand empowerment & channel curation that changes your view of the web.

Do people need what I’m selling?

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What do I need to know about the financial side of things?

Where can I get investment?

What skills do I need?

Ensure your customers are given the
Experience they’re looking for!

Visitor Management

Immediate acknowledgment of customer arrival
Presents service availability in real time and offers guidance
Up to 30% decrease in actual wait times
Up to 50% decrease in perceived wait times

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Service Delivery Management

Secures earliest appointment in virtual queue
Appointment progress information in real time
Up to 90% reduction in Customers leaving without service
Up to 40% increase in service efficiency

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Counter Management

Identifies bottlenecks causing long service delivery time
Optimization of Costs and increase in productivity
Manages Appointments as well as walk ins
Increased Business and Customer Satisfaction

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Agent Management

Tracks and maintains wait time and service time within SLA
Measures Agent productivity
Mobile and online enabled
Powerful Analytics and Business Intelligence Reports

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Testimonials

What they say about us

John DoeCEO
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John DoeCEO
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