We implemented a fast, easy, and reliable solution for baggage tracking through RFID + Barcode technologyÂ
THE CHALLENGE
There are four tracking points in the baggage journey; check-in, load, transfer and arrival. The ten-digit bag tag number is mandatory in all cases when recording tracking points. Time is also to be recommended, especially in the case of offline scanning. The challenge occurs in recording the passenger name, PNR, outbound flight number and date, inbound flight number and date, onward flight number and date, security/sequence number, tracking action/event, time and date of recording, station of recording, recording location/device (physical location), and container ID without any hassle at every point.Â
THE NEED
Aid better management for mishandling of baggageÂ
Run Root Cause Analysis and ensure mishandling scenarios don’t repeatÂ
Ensure fairer pro-rating of mishandled bag chargesÂ
Improve on-time departureÂ
Faster mishandled baggage repatriationÂ
Fraud prevention and reduction in the fraud casesÂ
Measurement of baggage performanceÂ
Provide a hassle-free and better passenger experienceÂ
Provide Data to Airline staff for analysis metrics and Reports HistoryÂ
OUR SOLUTION
As each bag is processed, we make sure to prevent and reduce mishandling by determining custody of every bag during different phases of the baggage chain. In order to increase passenger satisfaction, we concentrate on reducing the possibility of baggage fraud. By speeding up reconciliation and flight readiness for departing flights, we can help measure compliance to SLAs and provide evidence for an automatic interline proration process.Â
IMPACT WE MADE
With the RFID Technology based Baggage Tracking, we were able to make an impact by:Â
Complying with IATA 753 using the lowest cost solutionÂ